Privacy Policy 

 

Effective Date: 01.09.2025

 

1. Introduction

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This Privacy Policy explains how Coaching Redefined (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website www.coachingredefined.net and our online client acquisition platform/web app.

This Policy is designed to comply with global privacy laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA/CPRA), Brazil’s LGPD, Canada’s PIPEDA, and other applicable regulations.

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By using our website, you acknowledge that you have read and understood this Privacy Policy.

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2. Who We Are

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Coaching Redefined
64 Avon Drive, Salisbury, UK, SP5 3TA
Contact email: hello@coachingredefined.net

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If you have any questions about this Policy or wish to exercise your privacy rights, please contact us at the above email address.

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3. What Data We Collect

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We collect the following categories of personal information:

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• Identifiers: Name, email address, IP address, and other contact details you provide.

• Internet or other electronic network activity: Usage data, device information, browser type, cookies, and similar technologies.

• Geolocation data: (if collected via analytics or cookies)

• Inferences drawn from other personal information: (e.g., for profiling or marketing purposes)

• Other standard data: As required for account creation, service provision, and support.

 

We do not collect sensitive personal data (such as health, financial, or biometric data), nor do we knowingly collect data from children under 16.

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4. Sources of Personal Information

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We collect personal information from the following sources:

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• Directly from you: When you register, contact us, or use our services.

• Automatically: Through cookies and similar technologies (see Cookie Policy below).

• From third parties: Including Google Analytics and Twitter/X for analytics and marketing.

 

5. Purposes for Collection and Use

 

We use your personal data for the following purposes:

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• To provide, operate, and improve our services

• To communicate with you (including marketing, if you consent)

• For analytics, profiling, and service optimization

• To comply with legal obligations

• For security, fraud prevention, and system integrity

• To personalize your experience and deliver relevant content and advertisements

• To respond to your inquiries and support requests

 

6. Legal Bases for Processing (GDPR/UK GDPR)

 

We process your data based on:

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• Your consent (for marketing, analytics, and non-essential cookies)

• Performance of a contract (to provide our services)

• Legitimate interests (service improvement, security)

• Legal obligations

 

7. Data Sharing and Third Parties

 

We do not sell or share your personal data with third parties for their own marketing.

 

We may share data with:

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• Service providers: Google Analytics (analytics), Twitter/X (marketing cookies), and other vendors who process data on our behalf.

• Legal authorities: If required by law.

• Other third parties: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

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8. International Data Transfers

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Your data may be transferred and processed outside the UK/EU, including in the United States (e.g., by Google Analytics).

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Where we transfer your personal data outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, adequacy decisions, or your explicit consent, as required by law.

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9. Data Retention

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We retain your personal data only as long as necessary for the purposes described above, or as required by law.

Retention periods may vary depending on the type of data and the purpose for which it was collected.

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10. Security

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We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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These measures include encryption, access controls, regular security assessments, and staff training.

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11. Your Rights

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Depending on your location, you may have the right to:

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• Access, correct, or delete your personal data

• Object to or restrict processing

• Withdraw consent at any time

• Data portability

• Lodge a complaint with a supervisory authority

 

To exercise your rights, contact us at hello@coachingredefined.net. We will respond to your request in accordance with applicable law.

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12. California Privacy Rights (CCPA/CPRA)

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If you are a California resident, you have the right to:

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• Know what personal information we collect, use, and disclose

• Request deletion or correction of your data

• Opt out of the sale or sharing of your data (we do not sell/share as defined by CCPA)

• Non-discrimination for exercising your rights

 

You may designate an authorized agent to make a request on your behalf. To exercise your rights, contact us at hello@coachingredefined.net.

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13. Brazil, Canada, and Other Jurisdictions

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If you are located in Brazil, Canada, or other regions with special privacy laws, you may have additional rights under local law.

 

We comply with all applicable data protection laws in the jurisdictions where we operate.

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14. Automated Decision-Making and Profiling

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We may use automated decision-making and profiling for marketing and analytics purposes. You have the right to object to such processing and to request human intervention.

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15. Children’s Privacy

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Our services are not directed to children under 16, and we do not knowingly collect personal data from children. If we become aware that we have collected such data, we will take steps to delete it.

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16. Cookies and Tracking Technologies

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What Are Cookies?

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Cookies are small text files placed on your device to help the website function, analyze usage, and personalize your experience.

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Types of Cookies We Use

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This list may be updated from time to time as we add or remove cookies.

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​​Managing Cookies

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You can manage or withdraw your cookie consent at any time via our cookie banner.

You may also adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

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Third-Party Cookies

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Some cookies are set by third parties (e.g., Twitter/X, Google Analytics) to provide analytics and marketing services.
We do not control these cookies; please refer to their privacy policies for more information.

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17. How to Manage Your Cookies

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You can manage your cookie preferences at any time via our cookie banner or by contacting us at hello@coachingredefined.net. For more information on how to control cookies, visit your browser’s help pages.

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18. Privacy Policies of Other Websites

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Our website may contain links to other websites. This Privacy Policy applies only to our website. If you click on a link to another website, you should read its privacy policy.

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19. Changes to This Policy

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We may update this Privacy Policy and Cookie Policy from time to time.

We will notify you of any material changes by posting the new policy on our website and updating the effective date above.

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20. How to Contact the Appropriate Authorities

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If you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.

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If you have any questions or wish to exercise your rights, please contact us at hello@coachingredefined.net.